Booking Terms and Conditions

When you make a booking, your contract (which shall include these terms and conditions) will be with Church Spa, High St, East Markham, NG22 0RE. All rates featured on the Church Spa website are offered subject to availability and Church Spa reserves the right to refuse any booking for good reason.

Pricing

All prices shown online are in £'s per night (unless otherwise stated) based on 1 or 2 people sharing a; Double Classic Room, Deluxe Double or Executive en Suite room for one or more consecutive night stays, except for certain holiday periods where a minimum 2, 3 or 5 night stay may apply. These rates apply to pre-booked leisure stays only. Prices are subject to change without notice. However, your price is guaranteed once you receive confirmation of your booking. For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of Church Spa facility treatments and the costs of breakfast extras). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Church Spa that you irrevocably authorise Church Spa to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall. As of 1st October 2010, all credit card transactions completed will have an administration surcharge of 3% added to the total bill. Owing to the costs charged to ourselves by credit / debit card companies, we have no option but to implement this charge. Website prices include double bedroom and executive room with flat screen HD colour TV, use of luxury private bathroom for the double room and private en suite bathroom for the executive room both with exclusive use of the unique facilities of Church Spa. The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number, are subject to change without prior notice.

Inappropriate Behaviour

It is Church Spa’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the staff, or if any inappropriate behaviour is brought to the attention of the staff members Church Spa reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the Church Spa discretion, or guests may be asked to leave without prejudice.

As of 1st October 2010, all credit card transactions completed will have an administration surcharge of 3% added to the total bill. This charge DOES NOT apply to DEBIT card transactions. Owing to the costs charged to ourselves by credit card companies, we have no option but to implement this charge. Website prices include double bedroom and executive room with flat screen HD colour TV, use of luxury private bathroom for the double room and private en suite bathroom for the executive room both with exclusive use of the unique facilities of Church Spa. The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number, are subject to change without prior notice.

Availability

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.

Damage

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to Church Spa property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card. Without prior notice. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of Church Spa property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, Without prior notice.

Single Guests

Individual guests may only book a double or executive room as no single rooms are available.

Car Parking

Car parking is free at Church Spa, parking is located on the private driveway secured by electric gates. Church Spa will accept no responsibility or liability to damage of the vehicle whilst parked.

Checking in and out

Arrival and Departure: Rooms are available from 3pm on the day of arrival. Rooms must be vacated by 10am on the day of departure. Please have your details of arrival and departure times when making your booking. Spa Packages: Church Spa offers clients with an array of spa deals. For the avoidance of doubt when making your booking the times allocated for your stay MUST be adhered to and you must depart the premises at such time.

Meal Arrangements

Those rates which, include breakfast offer a Full Traditional or Continental breakfast with tea, coffee and juice. *All Church Spa food products are sourced from local, organic suppliers.

Health, Leisure and Beauty

Church Spa boasts excellent leisure facilities (which are free for guests) such as Swimming Pool, Steam Room and Therapy Hot Tub. Charges for the use of certain facilities, such as the health and beauty treatments are to be paid on arrival directly to the freelance therapists or practitioners. Your use of such facilities are subject to any particular terms and conditions applying at Church Spa when you have placed your booking. Under 16s are not permitted to use the pool area unless accompanied by a responsible adult at all times when using any other available leisure facilities. Church Spa accepts no responsibility for personal injury or damage to belongings while in the pool area, or while using all Church Spa facilities.

Booking Information

Book by calling 01777 871 811 available 7 days a week from 8.30am to 9.00pm Monday to Friday and 9.00am to 7.00pm Saturday and Sunday. When booking directly with Church Spa, you will be asked to guarantee your booking with a valid debit/credit card.

Deposits and Pre-payments

As Church Spa offers you the guest an exclusive experience payments received guarantee your booking, this payment is non-refundable and non-transferable. In any event, you are required to guarantee your booking. Payment (where no deposit or pre-payment is required or otherwise of any balance due) will be taken upon departure, such as add on treatments provided by Church Spa. All payments are non-refundable.

Balance of monies outstanding

On arrival you will be asked to produce a valid debit or credit card for Church Spa to take an imprint. If you are settling your account in cash, you will be asked for the full amount to cover your stay (and any extras which you may incur at Church Spa). Prior to departure from Church Spa you will be required to settle your bill. Church Spa accept all major credit cards including MasterCard and Visa.

Cancellations and Amendments

Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you for the booking. Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we unfortunately cannot guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

General Information

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Church Spa shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Church Spa or its owners for the death or personal injury of any person caused by the negligence of the Church Spa or its employees, servants or agents or to attempt to exclude or limit liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction in which Church Spa for which you make your booking is situated.

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